Riemer Family Farm Return Policy

If anything is wrong with your order, we will make it right. 

We want your experience with us to be exceptional. To do so, we strive to be transparent and put your needs first. We guarantee delivery to the home address listed on your account*. Your order needs to be unpacked on the delivery day to guarantee quality of product. 

If you have any concerns regarding the condition of your order upon receipt, please contact us directly at kristin@riemerfamilyfarm.com or by phone at (608) 897-6295.

We will gladly work with you to appropriately resolve any concerns as quickly as possible. Resolutions may include replacement of the product of concern, store credit for a future purchase, or a refund.

*We cannot guarantee delivery to business addresses. Business deliveries may be delayed until the next business day if the location is closed, which could cause products to thaw. Please ship orders to a residential address whenever possible. 

Note: Because we ship perishable products that cannot be restocked or resold, we are not able to accept returns.

Please contact us at kristin@riemerfamilyfarm.com for assistance.