Riemer Family Farm Return Policy

We pride ourselves on exceptional products and service, provided by a transparent relationship between us and our customers. Should an issue with any product we deliver arise, please review the following as we work together to resolve it.

Thank you!

Returns

We guarantee delivery to the home address listed on your account when the order is placed and when the order is retrieved on the guaranteed delivery date. Note, we cannot guarantee delivery to business addresses. Packages delivered to businesses risk being delivered when the business is closed, causing the courier to not deliver the package until the next business day, resulting in possibly defrosted product.

Because we ship perishable products that cannot be restocked or resold, we are not able to accept returns.

Refunds

By the policy of Riemer Family Farm, we may refund you for the following reasons:

• Items were damaged (unrelated to the courier)
• Improper handling or delayed delivery caused by the courier resulted in damaged items
• Items were missing from the order

We are not able to refund for the following reasons:

• Incorrect address provided or refusal of delivery when shipped
• Late delivery due to incorrect address
• Unable to retrieve your order on the guaranteed delivery date, resulting in damaged items

Reporting an Issue

We are a small family run business who values transparency between ourselves and our customers. If you have any concerns regarding the condition of your order upon receipt, please contact us directly at info@riemerfamilyfarm.com or by phone at (608) 897-6295. Because we cannot physically assess the product of concern, we may request photos of the product label and damage claimed. We will gladly work with you to appropriately resolve any concerns. Resolutions may include replacement of the product of concern, store credit for a future purchase, or a partial/full refund.

Please contact us at info@riemerfamilyfarm.com for assistance.